Refund policy

Non-personalized products

For orders delivered in France or the European Union, consumers may notify us of their decision to withdraw within 14 days after delivery, without giving a reason. They then have 14 additional days to return the item.

Start the request through our contact form. We will provide the applicable instructions and return address. Do not send a product directly to the printer or to an address found on the packaging.

For a conforming non-personalized product returned under the EU change-of-mind right, the customer pays the direct return cost. We refund the product price and the initial standard delivery cost. Any express upgrade is not refunded. We may wait until the item or proof of shipment is received.

Print-on-demand products

Production after an order is placed does not automatically make an item personalized. A standard POD item remains eligible for the EU withdrawal right when applicable.

Clearly personalized products

Change-of-mind returns are not accepted for goods made to the customer’s specifications or clearly personalized with a customer-provided photo, text, name or design.

This exception never removes remedies for a defective, damaged, misprinted, incorrect or nonconforming product.

Defective, damaged, incorrect or lost products

Use our contact form as soon as possible. Include the order number and useful photos when relevant.

After reviewing the issue, we will offer the appropriate solution, which may include replacement, reproduction, price reduction or refund. Customers are not charged the costs required to remedy a nonconforming item. The store remains the contracting party; customers are not required to resolve the issue directly with the printer.

EU consumers retain the applicable two-year legal conformity guarantee.

Customer-approved preview errors

Customers must review spelling, crop, orientation, quality and content before approving a personalized preview. An error reproduced exactly from an approved preview may not be a manufacturing defect. Technical defects and differences from the approved preview remain covered.

Cancellation

Contact us immediately to request a change or cancellation. We will try to apply it if production has not started. Changes cannot be guaranteed after the file has been sent to production or printing has begun.

United States and other non-EU deliveries

No change-of-mind return is offered for U.S. or other non-EU orders unless local law or the product page specifically states otherwise. Defective, damaged, incorrect, misprinted and lost items remain covered.